Where is this store based?
New Britain, CT
Do you do commissions?
Yes I do. If you see a design you like but would like a different color, please contact me. I will give a one to two week time frame depending on my current list of commissions. I can also make something different for you. It may take longer to do but I have done it. Totally made a hot water bottle cover on the fly for a customer.
What is this store’s return and exchange policy?
I have a 7 day money back guarantee. The item must be returned in new condition and the customer is responsible for the return shipping.
For an exchange the item please contact me to discuss it within the 7 day period. Customer is responsible for return shipping.
Do you accept orders placed outside of the US?
Not at this time, but feel free to contact me. I may venture into this with discussion.
How long will it take to receive my order?
All made to order items will take 2 weeks or less. I will contact you with a shipping deadline based on my workload.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
Payment must be received before I ship and I must receive it within 3 days.
I ship to Paypal confirmed addresses.
Once payment is received the item will be shipping in 1-3 business days.
I currently only ship in the US with USPS.
How should I care for my hand knit/crochet item?
I recommend gently hand washing all items. If wool is used, use a wool safe detergent or be sure to not agitate the wool. It will cause it to shrink and bind into felt.
How do I pay for my order?
I find Paypal works for me.
What if something is wrong with my order?
If you have a problem with an order please use the contact page. I try to be very prompt in replying.