Where is this artist based?

Deep River, CT

Do you do commissions?

No. At this time, commissions are closed.

What is this store’s return and exchange policy?

I have a 7 day money back guarantee. The item must be returned in new condition and the customer is responsible for the return shipping.

For an exchange the item please contact me to discuss it within the 7 day period.

Do you accept orders placed outside of the US?

I am accepting orders placed in Canada. Please contact me directly for shipping to the UK.

How long will it take to receive my order?

All made to order items will take 2 weeks or less. I will contact you with a shipping deadline based on my workload.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. Orders sent outside the US will have delays according to their postal services.

Payment must be received before I ship and I must receive it within 3 days.

I ship to Paypal confirmed addresses.

Once payment is received the item will be shipping in 1-3 business days.
I currently only ship with USPS.

How should I care for my hand knit/crochet item?

I recommend gently hand washing all items. If wool is used, use a wool safe detergent or be sure to not agitate the wool. It will cause it to shrink and bind into felt.

How do I pay for my order?

I find Paypal works for me.

What if something is wrong with my order?

If you have a problem with an order please use the contact page. I try to be very prompt in replying.